Costume Craze Reviews

I just had a similar experience as another poster on Facebook with www.costumecraze.com. Costume Craze (Mandi and Carol) made a mistake with my order and were not the least bit interested in resolving it in anyway. In fact, Mandi cut me off before I was finished explaining my issue when I had been speaking for all of 30 seconds and said that her representative, Carol, was just fine in telling me that my only option was to return the items (i.e. a trip to the post office). She then hung up on me when I told her I wanted to finish what I was trying to explain - HUNG UP ON ME, seriously for which there is no excuse (I surely was not using profanity or insults).

Worst online company I've dealt with in a long time and I am an avid web shopper. You think they'd do a better job considering they sell products that are of a time-sensitive nature for special events. They wasted 5 days of my time before I called them to see what was going on. Now, I'll be lucky or have to spend lots of money for expedited shipping if I find something else online.

This company, Mand in particular are terrible to deal with and I can see why they do not allow posts on their Facebook wall or there would be many more complaints like ours.

Kim