Overall Factory Outlet Store has a 1 star rating based on 1 user reviews.
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Wrong item sent. Terrible customer service
I ordered a $159.99 Lazy Lagoon float for my four sons several days before leaving for our lakeside vacation. With the wonderful 3-5 day shipping we would definitely receive it in time. Instead we were shipped a $19.99 life line rescue line. I called regarding the company's error and 10 days, 14 calls and a vacation later I have 4 very disappointed sons and a rescue life line that cost me $159.99.
Steer clear of this company and spread the word.
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