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Spendy but reliable.
I shopped around quite a bit before signing up with Verizon. My experience has been basically reflective of the feedback I got. Verizon isn't cheap, but it's usually reliable.
They've since rolled out their Friends and Family feature on select plans where you can set up a list of outgoing phone numbers that do not count against monthly minutes allowances. This is a nice feature, and I appreciate it. However, I wish it were available on all of the family plans, since only those with 1400+ shared minutes enjoy this benefit. Also, customers who do any messaging at all are basically forced to get a messaging bundle since individual texts can get spendy QUICK.
Also, you can learn from a lesson I paid for and check your bill really carefully. A recurring billing error ended up costing me because they claim to not have access to more than the last couple months of billing. I ended up paying for several months on something I requested (and later confirmed to be) blocked. They apologized and credited back a couple month's worth, but in the end, they still have some of my money they shouldn't have. I was pretty irritated about that, but for the most part, customer service has been pretty good. At least they're friendly. That definitely counts for something.
Overall, I rarely lose service. And although I've traveled to several places across the US with my Verizon phone, I can say that there are very few places where I've had any coverage issues. I'll probably stick with this company for awhile.
| LT (Posted at 3:31 am on June 19, 2010.)
Reliable Wireless Carrier
Verizon has been my wireless provider for several years. I am rarely in a "no signal" zone and have had very few issues. When I have had questions or problems they have responded quickly and with a good outcome.
| Anne in Chicago (Posted at 2:41 pm on May 26, 2010.)
An Alright Phone Company
Nice selection of phones, great coverage.
The website interface is very disorganized and hard to follow, however. I would rather there not be a talking voice when I log into my account. Great phones overall!
| Mary (Posted at 10:34 pm on May 22, 2010.)
Disappointingly Expensive
I had a Verizon phone for 2 years to get to the end of the contract and not pay the outrageous fees to get out early. They have nice phones and coverage, I will give them that, but as far as "bang for your buck"? Horrible. They charge so much for phone service then so much more for texting. I cannot win when using verizon. Thwy suck you in with appealing commercials then slap a HUGE monthly bill with random fees in yoir face. Don't fall for Verizon. AT&T has just as much coverage for so much less money.
| Britt (Posted at 11:34 pm on May 20, 2010.)
Switched from Sprint
I'm one of your newest customers. I just signed up after being with Sprint for several years. I have heard only good comments about Verizon Wireless and just switched today. I am hoping to be a long term customer.
| Catherine (Posted at 4:24 pm on May 7, 2010.)
New Verizon Droid
I just purchased a new droid from verizon. I love this phone... It is GREAT.. The apps work good, the navigation system is outstanding...
| David (Posted at 2:01 pm on May 5, 2010.)
Verizon
I am outraged at the high prices of cell phone service that my family is currently paying. On top of that you can;t get a good deal on a phone unless your contract is up
| Carl (Posted at 7:31 pm on April 25, 2010.)
# 1
By far the best cellphone company on the planet!!! Never had better customer service from any company anywhere!!!
| Mike (Posted at 10:42 pm on April 6, 2010.)
expensive
I find that the service is not better than other carriers (I have had Sprint and Altell). I think thier plans are too expensive due to not having a median range option. I think they could have an option for someone who doesn't talk 1000 minutes a month but more than 200. Phones tend to break or stop working as well.
| EMD (Posted at 11:47 am on February 9, 2010.)
average monthly usage costs
althought verison has phones for a great price the monthly usage fees are a bit high. but in the first few months of service you receive a huge bill due to excessive texts or phone calls verison will work with you to adjust your plan and wave the unexpected charges if you upgrade. verison also texts me if i'm close to my limit of monthly texts.
you get what you pay for with verison, the service is excellent.
| karen (Posted at 5:52 pm on January 20, 2010.)
Had to switch suppliers
When using Verizon, I had problems first with phone service. Though I was on their service map, I'd receive poor/no connection in town, and would sometimes be roaming for no reason.
After this, I started getting strange charges on my phone account. This included $20-30 service charges they were unable to explain, and not included in my contract details. When I inquired about them, I was told they were probably from data transfer or picture messages, neither of which I have used. This happened on consecutive months, and though the charges could not be substantiated, the company would not drop them. Once my contract expired, I switched providers and never had this problem again. Incidentally, I now pay less for unlimited data, unlimited nights/weekends, and 1000 anytime minutes than I did for a very basic package through Verizon.
Their customer service reps, when they CAN answer your questions, however, are very polite and courteous.
| Matt GSX (Posted at 2:43 pm on January 18, 2010.)
Verizon new LG cellular phone
It has a full qwerty board which is great for texting. The only problem is the touch screen does not always work correctly-- sometimes you push a key and the one above it is recognized... very annoying! But it does have internet access which works great.
| PJ (Posted at 4:37 pm on January 13, 2010.)
Pleased to be a customer
I have verizon wireless for two years now. I have a LG Voyager NATIONWIDE PREMIUM FAMILY SHARE PRIMARY plan which is another voyager and a Samsung Alias. The customer service at verizon wireless is great I always fully help and never leave with any questions. I also have telephone service help and it was the same experience like i was there in person. I know this one time I was looking for a specific phone cse that verizon didn't offer anymore and the sales clerk look online for me and tried to offer me other cases that they offered. I feel the people they hired are real experts and work really hard to please their customers. There has been times that i was able to fully pay my bill and instead of turn my service off they work with me to keep my serivce on. The only thing is that i wish i could watch v cast mobile t.v and the browser is slow.Overall rating of verizon wirless four stars or 9 out of 10. I love my service with verizon and even referred my friends and classmates to verizon because I know they will be truly happy.I also going to get the DROID by Motorola I'm so excited
| Tiffany Barnhill (Posted at 10:09 pm on November 30, 2009.)
Could do a little better Verizon
In general I've had good servive with Verizon Only when the service go's down it takes them a long time to get it going again. Put a generator at the towers verizon. The phones I have gotten from them have been Good and their customer service has been Great. Just a little better Verizon.
| Kathy (Posted at 11:36 am on November 27, 2009.)
Nice company good service
We switched from att because when it was time to get new my free replacement phones ATT wanted a $35 upgrade fee per phone.
Verizon is great. Service is better. Free loaner for use in europe (.99/min. though). One month I went way over my minutes and I upgraded my plan mid month. paid $10 more for the new plan instead of $45 for peak minutes on the lower plan. you can downgrade anytime as well.
I do miss ATT rollover minutes.
| RIR (Posted at 8:12 pm on November 16, 2009.)
like it
I bought a Verizon phone three months ago and so far satisfied with the company. Good customer service, good quality phones, good connection. The rates are a bit higher than in Sprint, but I like the cell phones Verizon offers. The only problem I had is with mail-in rebate. I never got it. They said they shipped it, and it's been 45 days so far and I am still waiting. To be honest, I am not hoping to receive it, though it was a 100 dollar rebate
| Zarina (Posted at 2:18 am on October 26, 2009.)
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