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Overall Sears has a 3.8 star rating based on 20 user reviews.
Exceedingly bad customer service.
They overcharged me and falsely advertised delivery date, then have refused to make a refund until they receive a fax confirming the charge well over a month ago to my credit card. They don't seem to have received the fax but can't accept complaints by email (so why do they advertise the email address?) or phone (the people they have hired for the phone "customer service" don't have a clue how to escalate complaints to get any action). I would not recommend spending any money at sears.com no matter how good the advertising looks.
A Do It All Kind of Store
Sears has everything from PS3's, to beds, to underwear, to tires. They have their own line of tools and a wide variety of household appliances and accessories. Their prices are reasonable and there selection is vast.
If you're looking for appliances, or tools, or even a lawnmower. You'd be foolish to not at least give sears a glance.
You've Come A Long Way Baby!
Sears you have come a long way. I remember back in the day I would not think of shopping at sears. I always thought the clothes they carried were not up to par with the latest fashions. However, sears carries the lasted fashions that I like as well as fashions my three young adult daughters like. The prices are a fraction of what I pay at other retail stores in the mall and the clothes look just as good or even better. I also like the Sears Rewards Program. The more I spend the more rewards I receive. Why would I not shop there! Great prices, great clothes, and I receive rewards for doing what I like to do...Shop!
I went to pick out a dress and they were patient and helpful from the first dress to getting the recipt.
Great value for the price
I have purchased a lot from Sears recently including a bed and a refrigerator and some smaller appliances. Their delivery men were very helpful and careful while installing.
I always like going to Sears. It reminds me of the good old days. I wish more people would shop there so they won't close their doors.
Handles Busy Days Well
Though likely not regular policy, they kept items under the counter for me to pick up as I was concluding my shopping. Also they handled the large number of people in their store quite well. They don't have a lot of clothes in my style and where I live they don't carry heavy coats, but if you happen to be the normed clothing shopper you should not have a problem finding something at a reasonable price. I will warn that their coupons have lots of conditions to them that aren't often reflected in online coupon sites making it hard to drive a winning bargain.
Very good tire buying experience.
Recently I bought 4 tires from Sears and they were very fast and courteous. All I wanted was the tires (not the installation) and they never tried to pressure me into getting the work done. They even let me drive into their service area when it was freezing outside and loaded the tires into my car for me. Top notch service!
sears has many things in its electronics deparment. quality, prices and customer happeness are always key at sears.
the super store
Sears is a great store.It has nice oganized ileas.Sears has awesome deals. It is one of the best store you can go to.It is great.
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