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Overall Staples has a 4.5 star rating based on 163 user reviews.
limited chairs in stock
chair department not well maintained. Several boxed chairs in stock did not have displays, many build chairs did not have stock.
Almost AWAYS find what I need
I have been ordering from Staples.com for over 2 years. I have had to return two items but the fault was mine. I had read into the descrption further than it was.
The only complaint that I have is delivery people that staples has hired via contract. I know many of the people are quitting because Staples has decreased their pay. Which is crazy!! They do not even make min. wage. I do not agree with this, and I will prob have to stop ordering if there are no delivery people available.
reissue ink recycling reward?
I went to Staples yesterday to use my ink recycling reward and found it had expired on 8/31/13. It is difficult for me to get to a Staples store so am wondering if this reward could be reissued for a later date. Thank you so much.
Need one closer
Staples has some things that my Office Max and Depot do not. They were significantly cheaper on my printers I purchased. I wished they had a store closer to my office. I would have given them 5 stars but I had to drive about 30 miles round trip to the nearest Staples!
there managment is a joke
had problem with computor had staples work on and instal new security program to get rid of virus. 3 days later same virus showed up . manager at staples said sorry we tried but you still pay . what a bunch of crap . i only go to staples if I have to . will take ad to another store if i can .
oder business cards
Very Rude Manager with Personal Issues: Staples at the Beverly Center 90048
Awful Greeting: they will greet you with a blank stare.
Very Unprofessional: Manager (Anthony Porter) refused to return my online order because they are a "small store", then he asked me to take back to a bigger store.
When I told him (Anthony Porter) that he'll be hearing from customer service, he was very sarcasting & said:
1. That's okay.
2. I don't mind.
3. They can call me.
Next Day I had Customer service called him, and explained that he must accept future returns.
But I always make sure they receive the worst word of mouth and I have never been back since.
Friendliest store personnel
Staples in Glastonbury has the friendliest clerks, and the Copy & Print Center is the best in the area!
Online and Phone Coupons
I like to shop in store. Trust me, it is better for you. I always buy more when I go into the store. Why can't I use the coupons that I get mailed to me? They are always for online or phone orders only. I respect the fact that you are trying to build that business, but I actually like shopping at your stores. The people are great and I like poking around.
I would like to be reconized in the form of a deal once in a while for my patronage I a way that I can use it.
I am a Staples associate I am a lead supervisor) for almost 6 years, and the comments posted by our customers do reflect on us, We take great pride in our work and focus highly on custmer satisfaction. Most of the time only disgruntled or angry customers make remark but it is nice to hear the good stories too.. Thanks.. That lets me know that we are doing a good job ..
View All Staples Reviews
Staples Business Address / Contact Information
Five Hundred Staples Drive
Framingham, MA 01702
Customer Service Phone Number: 1-800-3STAPLE (1-800-378-2753)
Company Telephone: 1-508-2535000
Company Fax: 1-508-2538989
Stock: SPLS (NASDAQ)
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