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Overall Verizon Wireless has a 3.6 star rating based on 25 user reviews.
I have never talking to my friends on my phone. There's no trouble. Thank you
When added on to a family plan was told 25 different things from different customer service people. 1st wrong color of phone, then wrong payment per my phone for monthly charges, also no screen protectors, was told no activation fee... Lied again, then told data will still be used if I'm not connected to Verizon WiFi... Clueless customer service and need to be re trained.
Back in the day, I was a Cingular Customer...then AT&T bought them out....Cingular was a bad thing but AT&T made it horrid....long story short...dropped calls everywhere...also the bundling of services was a diaster...I was charged for many months for many different things, and was eventually cut off, at no fault of my own. As soon as I cleared up things and received all of my money from them, I stopped my service and went to Verizon. I have been with Verizon for years and they ROCK! I have three kids which also share my plan. We've been through everything from stolen phones to broken phones and each and every time I have talked to Verizon, they have made it a pleasure. Verizon not only talks a good game, but they are true to their words! Thank you Verizon!
I will only have verizon for my cell phone carrier . I have almost no dropped calls and the customer serivce is great . If I ever have an issue with my phone it is resolved that day or they replace it . They do not give you a hassle if you have phone issues . When I upgrade plan or increase my minutes the customer service is wonderful . They actually tell you if you are paying for more minutes then you are really need or are using . I have been a loyal verizon customer for over 10 years now
I love my phone from Verizon Wireless. I am able to get good coverage almost everywhere. The workers in the stores are very helpful and I learn a lot about each phone I ask about when I visit. They are always there for help when my phone is having troubles.
Verizonwireless has been my cellphone carrier of choice for many years. Overall, I am very pleased with the phones, coverage area and customer service. Sometimes it does get a little confusing, but each and every time, the customer representatives do their best to sort everything out. I guess one plus of other carriers is that they give more compensation than just an apology. In summation, I am very pleased with Verizon Wireless.
Verizon Wireless has best coverage.
Verizon Wireless is the second carrier we have used. We love Verizon Wireless because it has really good coverage. The company we used before, US Cellular, would not be available in a lot of areas where we live plus it would drop our call or tower would be down frequently. We have not had any of those problems with Verizon Wireless and we are very pleased.
You pay for what you get????
Verizon is like Time Warner Cable extremely expensive reliable the majority of the time butseems to have major glitches during prime/time or peak hours. Seems like these major market monsters can't keep up. Cutbacks happening everywhere and well I'm willing to have an 85% reliable service for almost 75% less. Sorry Verizon even with my companies 20% coverage discount you're still unaffordable to the average US family.
Good service, but pricey!
We find that where we live the service is the most reliable. However, the additional monthly charges for data use even if you never use the feature is getting to be ridiculous. Definitely thinking of changing because of that. It really limits what phone you can purchase with them and avoid the additional monthly charges.
Spendy but reliable.
I shopped around quite a bit before signing up with Verizon. My experience has been basically reflective of the feedback I got. Verizon isn't cheap, but it's usually reliable.
They've since rolled out their Friends and Family feature on select plans where you can set up a list of outgoing phone numbers that do not count against monthly minutes allowances. This is a nice feature, and I appreciate it. However, I wish it were available on all of the family plans, since only those with 1400+ shared minutes enjoy this benefit. Also, customers who do any messaging at all are basically forced to get a messaging bundle since individual texts can get spendy QUICK.
Also, you can learn from a lesson I paid for and check your bill really carefully. A recurring billing error ended up costing me because they claim to not have access to more than the last couple months of billing. I ended up paying for several months on something I requested (and later confirmed to be) blocked. They apologized and credited back a couple month's worth, but in the end, they still have some of my money they shouldn't have. I was pretty irritated about that, but for the most part, customer service has been pretty good. At least they're friendly. That definitely counts for something.
Overall, I rarely lose service. And although I've traveled to several places across the US with my Verizon phone, I can say that there are very few places where I've had any coverage issues. I'll probably stick with this company for awhile.
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